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FAQ - General
Can I cancel my booking ?
Yes, canceling your booking 72 hours before is free after that we don’t refund the deposit.
Can I place an hold a date ?
No, unfortunately.
Can I rent equipment only ?
Yes, equipment rental are available in and out our studios.
How may I pay the rental ?
The payment is 50% advance when reservation is made on the website and 50% when you will receive the invoice.
Do you offer any production services (assistant, make-up, stylist) ?
Yes we do have a lot of freelancers in our database, don’t hesitate to contact-us at : prod@fiftypointeight.studio
I'm renting for several days, do I get a discount ?
If you rent for several following days, you will get for sure a discount.
15% discount if you rent 3 to 4 days.
25% discount if you rent 5 to 7 days.
FAQ - Studios
Do you have regular hours for the studios ?
Regular hours are 9am - 7pm, but extra hours and week-end booking are possible with extra-charges.
Is your cyclorama always white ?
Cyclorama is always white provided covered, reconditioning to white if used for the next client will be invoiced.
Do you offer catering service ?
We don’t have in-house kitchen, but you can order catering formula in equipment rental > catering.
How much power do you have ?
88 kVA for the Studio 1
w/ 2x 63A tetra outlet and/or a distributor (2x 32A tetra, 1x 16A tetra, 9x 16A mono)
38 kVA for the Studio 2
w/ 1x 32A tetra and 2x 16A mono
Are your studios soundproof ?
No, unfortunately.
FAQ - Equipment rental
Pick up equipment hours ?
You may pick up the equipment the day before your rental day between 12am - 7pm.
What do I need for the pick up ?
Come by and bring your ID.
For the first renting you will have to fill out the new customers form, so please consider it could take a little time. Specially if you rent equipment you don't know we do also take some time to explain how it works.
Drop off equipment hours ?
You have to drop off the equipment the day after your rental day between 9am - 12am.
Unfortunately we will have to charge an extra day if you drop it off later.
Don't hesitate to contact us if you have trouble to bring it back in time, this way we may take it into consideration.
Is my equipment insured ?
Yes, but there is a self behalf of 600€ on rental equipment.
Damages due to improper handling, damages caused by water, theft in your car are not insured!
Do I have to pay an guarantee ?
No, you don't pay an guarantee, only the rental price.
How do you handle canceled jobs ?
If the job is canceled 72 hours before pick up the cancelation will be free of charge. If a job is being canceled later we can charge up to 50% of the rental amount according to our rentalterms. If a Job is been canceled after pick up it will be charged for the day it´s been out. However we try to keep your cost as low as possible.
Is a broken bulb charged?
Yes, broken bulb will be charged. Only normal use isn't charged.
Contact
You don’t find the answer of your question in our F.A.Q. ?
No problem, you can reach us here by e-mail at info@fiftypointeight.studio or contact-us via our live chat right down of this page.
